Complete IT
Management.
One Trusted Partner.
From frontline helpdesk to enterprise cloud architecture and threat intelligence — ZIVO delivers the full spectrum of managed IT services your business needs.
Request a Custom QuoteWhat We Offer
Cloud Migration & Management
Zero-downtime migrations to Azure, AWS, or Google Cloud. Ongoing management, cost optimization, and governance post-migration.
- Microsoft Azure & AWS partner
- Cloud cost optimization
- Disaster recovery & backup
Cybersecurity & Threat Defense
24/7 SOC-backed threat monitoring, endpoint detection & response (EDR), phishing simulations, and compliance management.
- SOC 2 & HIPAA compliance
- 1,200+ threats blocked/month
- Security awareness training
24/7 Helpdesk
Phone, email and chat support with a guaranteed 15-minute response SLA for critical issues. Remote and on-site available.
<15 min critical response
Mobile Device Management
Centrally manage, secure, and provision all devices — laptops, phones, tablets — across your entire organization.
Any device, any OS
Server & Infrastructure
Proactive monitoring, patch management, and full lifecycle support for on-premise and hybrid server environments.
99.9% uptime guaranteed
Office Relocations
End-to-end IT relocation support — from structured cabling and network design to workstation setup and post-move validation. No downtime, no headaches.
vCIO Consulting
Gain access to an experienced Virtual CIO who aligns your technology roadmap with business goals, manages vendor relationships, and drives IT strategy.
Local, English-Speaking Engineers
Our helpdesk is entirely staffed by our full-time North American team.
Dedicated Support Pods.
No Endless Transfers.
Unlike massive call centers where you speak to a stranger every time, ZIVO assigns your business to a dedicated "Support Pod" of engineers. They know your environment, they know your staff, and they have the authority to solve issues on the first call.
Familiar Faces
You build a relationship with a core team of 5-8 local engineers who understand the nuances of your specific network.
First-Call Resolution
Our Tier-1 engineers actually have the access and training to fix 78% of problems immediately, without escalating to Tier-2.
Built for Compliance
We maintain strict adherence to major security frameworks to ensure your data is always protected.
27001
Service FAQs
Do you co-manage IT with existing internal teams?
Yes! We offer Co-Managed IT services. If you already have an internal IT director or a small team, we can supplement them by taking over the 24/7 helpdesk, backend server patching, or SOC monitoring — allowing your in-house team to focus on strategic projects.
What is your typical onboarding timeline?
Standard onboarding takes 5 to 10 business days. During this time, we deploy our monitoring agents, document your network comprehensively, establish administrative access, and formally train your staff on how to use the ticketing portal and support hotlines.
Are hardware costs included in your monthly fees?
Generally, hardware (like laptops, physical servers, networking gear) is billed separately. However, we also offer Hardware-as-a-Service (HaaS) models where the cost of hardware is rolled into your flat monthly fee, ensuring you always have up-to-date equipment without large capital expenditures.
How We Onboard You
Most clients are fully onboarded in 5 business days.
Discovery Call
30-minute call to understand your current environment and pain points.
IT Audit
We perform a comprehensive audit of your infrastructure and security posture.
Custom Plan
Tailored service proposal with flat-rate pricing and clear SLAs.
Go Live
Full onboarding, agent deployment, and monitoring active within 5 days.